Customer Service & FOH

This dynamic, hands-on short course is designed to build confidence, professionalism, and efficiency in front-of-house service. Whether you’re new to the industry or looking to upskill, this course equips you with the knowledge and soft skills needed to create excellent guest experiences in restaurants, cafés, and hospitality venues.

What You’ll Learn:

  • Sequence of Service

    Learn the professional flow of guest interaction, from greeting to farewell.

  • Menu Knowledge & Selling

    Understand food & drink items to make informed suggestions and upsells.

  • Handling Complaints

    Build confidence in resolving customer concerns with calm and care.

  • POS & Bill Handling

    Operate basic point-of-sale systems and handle payments accurately.

  • Mock Service & Role-Play

    Practice guest interactions in realistic service scenarios.

  • Body Language & Communication

    Sharpen your non-verbal communication and professional tone.

Course Details

Course Outline

Duration: 3 days

  1. Schedule: 2.5–3 hours/day

  2. Class Size: Max 20 learners

  3. Fee: R1 200 pp

  4. Includes: Completion Certificate + handouts

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Certification

Upon completion, students receive:

  • Front of House Certificate (CPD Verified)

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Limited Enrollment

Limited Enrollment

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For more information about this or other courses feel free to contact us!