What we do
Mystery diner audits, on-site training, and a customer service course.
Every service is delivered at your venue, during real service, by operators who have run the pass. Based in Cape Town, available across South Africa.
UNDERCOVER ASSESSMENT
Mystery Diner & Secret Shopper Audits
Undercover guest-experience audits for restaurants and hotels across South Africa. Know exactly what your guests experience before the review goes live. From R4 000.
FULL-DAY DEEP DIVE
Full Operational Audit
Every corner of your operation audited end-to-end — FOH, BOH, hygiene, flow and service standards. Executive report and a 30/60/90 fix plan delivered within 72 hours.
AT YOUR VENUE, MID-SERVICE
Bespoke On-Site Training
Custom FOH, BOH, wine service and management training built around your team and delivered on your floor, during real service. Training that sticks because it happens under real pressure.
2-DAY COURSE
Customer Service & Guest Experience
A prebuilt two-day course covering guest interaction, complaint handling, teamwork and emotional intelligence. Ready to run at your venue — no prep required from your team.