AT YOUR VENUE, BUILT AROUND YOUR TEAM
On-site restaurant staff training and management coaching that actually sticks.
Bespoke waiter training, front of house coaching, back of house systems and restaurant management training for South African venues. We visit your site first, design the programme around the gaps we find, then deliver it on your floor — a combination of focused sessions and real-shift coaching. FOH, BOH, wine, management and soft skills. Cape Town, Johannesburg, Durban, Gqeberha and beyond.
What we do
Training built from your actual floor. Delivered during real service.
We visit your venue, watch a real shift, and design the programme around the gaps we see. Then we coach your team on the floor — not in a classroom — so the skills stick because they were learned in the exact environment where they have to hold up.
Front of house
Sequence of service, hosting, upselling, complaint recovery and guest experience.
Back of house
Kitchen flow, prep organisation, hygiene standards and station coordination.
Wine & management
Wine service, floor leadership, rostering and team motivation.
Customer service
Guest awareness, emotional intelligence, teamwork under pressure and complaint handling.
Most programmes run two to three days, scoped to your team.
On the floor
See a session in action. Real venue, real service.
A glimpse of wine service coaching during a live shift — the kind of on-the-floor training we run at your venue, built around your team and the gaps we find on site.
How it works
Built from a real site visit. Delivered on your floor.
- 01
Site visit
We watch a real service and assess your team against actual standards. Every programme is built from what we see, not a generic checklist.
- 02
Bespoke programme
Designed around your menu, your roster and the specific gaps from the visit. Your operation, your standards.
- 03
On-floor coaching
Short focused sessions blended with live, in-service coaching. Your team learns by doing, with real guests and real pressure.
- 04
Certificates & reports
Every participant earns a Certificate of Completion. Management receives individual performance reports plus a team summary.
- 05
30-day follow-up
We stay on email and phone for 30 days, with a check-in to confirm the new standards have held — and adjust where they have not.
What you get
Tangible, not theoretical.
Every participant leaves with proof of what they learned. Management gets a clear picture of what changed and what to prioritise next.
Certificate of Completion
Every team member who completes the programme receives a HirePro Certificate of Completion — recognition they keep.
Individual performance reports
A written profile for each participant: strengths, development areas and trainer observations from the floor.
Team summary for management
A management overview of how the team performed, what changed and the priority areas to keep working on.
30-day follow-up support
Email and phone support for 30 days after training, plus a check-in to make sure the new standards have stuck.
On-site training
Delivered at your venue. Most programmes run two to three days, scoped from the site visit. A focused single-team intervention can be shorter; a multi-venue rollout longer.
- —Real site visit before any training begins
- —Bespoke programme built around your gaps
- —Live coaching during real service
- —Certificate of Completion for every participant
- —Individual reports and team summary for management
- —30-day follow-up support to make sure it sticks
Need a focused two-day customer service course instead?
We also run a prebuilt two-day customer service course — guest interaction, complaint handling, teamwork and emotional intelligence. Ready to run at your venue with no prep required from your team.
From R14 000 for the two-day course, run as 4 to 5 hour sessions over two days. You will have a firm number before we book.
Questions
The honest answers.
How is this different from sending staff to a course?
Classroom courses teach theory. We train on your floor, during real service, with your menu, your guests and your pressure. That's why it sticks — it was learned in the exact environment where it has to hold up.
How long does a programme take?
Most programmes run two to three days, scoped from the site visit. A focused single-team intervention can be shorter; a multi-venue rollout longer. We build the schedule around your roster, not against it.
Do we need to close for training?
No. We train during and around service, in the gaps between covers. Your revenue keeps running — and guests usually notice the difference the same shift.
What does the team walk away with?
A Certificate of Completion for each participant, individual performance reports, a team summary for management, and 30 days of follow-up support to make sure it holds.
What areas do you cover?
Front of house and sequence of service, back of house systems and hygiene, wine service, management and floor leadership, and customer service skills like guest awareness and complaint recovery. We also run a prebuilt two-day customer service course.
How much does it cost?
From R10 000 per day, delivered at your venue. Final pricing depends on team size, the number of days and travel. You get a scoped, itemised proposal — no surprises.
Ready when you are.
No obligation. Proposal in 48 hours. Not ready? Take the free scorecard.